When you buy from this jewellery collection, you’re getting a product made from our commitment to excellence. We care about giving you something that you’ll enjoy with complete confidence. We want you to be genuinely enamoured and proud of the jewellery you own.
Consequently, we produce a product of superior quality, and we’re proud to declare that returns and repairs are only a minuscule part of our day-to-day business.
However, this isn’t a perfect world, and when things don’t work out the way we intended them, the least we can do is take responsibility.
And that’s exactly what we do. Blue Turtles’ Lifetime Workmanship Guarantee covers you for any defect in manufacture that comes to light any time after purchase. Undone solder joins, loose stones or stones that have fallen out due to defects in manufacturing– we’ll repair it, replace it or credit it.
If a jewellery piece is compromised because of an inherent fault in manufacture, we will take responsibility.
We will repair items covered by warranty when circumstances allow. If repair is not possible, we will replace such items with another of the same model. If the item cannot be replaced, we will substitute the item with another similar item.
Our guarantee covers for faults in manufacture and design. It does not cover for wear and tear or for damage due to actions that may compromise the integrity of a piece.
For example, dropping a jewellery piece, exposing it to extreme heat or impact such as knocking it against a wall or door, catching it on another object and pulling, thus subjecting it to undue stress and similar such actions can cause weakness or damage to a piece.
Such weakness or damage, which can also break soldered joins or loosen a stone in its setting, is not the responsibility of Blue Turtles and is not covered by our guarantee.
If an item is returned to us for a warranty claim, we will investigate it for signs of stress and wear and tear that may have compromised the piece’s integrity and exposed it to an increased risk of damage. If such evidence is found, we will deem it not to be covered by warranty.
